Keys Available 24/7: How Hertz optimized operations with Keyguru
The Challenge: Vehicle access anytime
Hertz faced a key operational challenge – handing over vehicles outside standard opening hours.Customers often needed to pick up or return cars at night, early in the morning, or on weekends, when no staff were present at the branch.
The alternatives were inefficient:
- paying employees overtime
- or arranging individual handovers
Both increased operational costs and administrative complexity.
Hertz
A global leader in car rentals
Hertz is one of the world’s largest and most recognized car rental companies. Founded in 1918 in Chicago, the company now operates in over 150 countries with approximately 10,000 locations worldwide. It offers both short-term and long-term rentals, including passenger cars, vans, and luxury vehicles – with a strong focus on fleet quality, customer service, and flexibility for both travelers and corporate clients.
“Keyguru is a perfect fit not only for car rental companies but also for corporate fleet logistics. If you’re dealing with key handovers or want full control over vehicle movement, this system is definitely worth trying.”
Monika Štegnerová, Regional Manager Moravia, Hertz
Solution
Contactless key handover with Keyguru
Hertz implemented Keyguru boxes at branches in Brno, Bratislava, Košice, and Ostrava, enabling:
- 24/7 contactless key pickup and return
Customers are no longer limited by branch opening hours - Reduced operational costs
Lower spending on overtime shifts - Better working conditions for staff
Fewer overtime hours, especially in smaller branches with limited personnel - More efficient inter-branch logistics
Employees can transfer keys between cities without needing to meet in person
Results
Greater efficiency, lower costs, higher satisfaction
According to Monika Štegnerová, implementing Keyguru delivered significant operational improvements:
- Higher employee efficiency
Staff can focus on more valuable tasks instead of waiting for customers - Improved customer experience
Clients appreciate the ability to pick up vehicles anytime without delays - Enhanced fleet management
Full visibility over key and vehicle movements within the system
“With Keyguru, Hertz saves time, reduces costs, and delivers better services.”
Digitalisation as a growth driver
Automation and digitalisation have enabled Hertz to streamline operations, increase flexibility, and elevate customer service.
With greater control over fleet management, simplified administration, and more personalised service, digital tools like Keyguru are becoming essential for modern car rental businesses.
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