Frequently asked questions
Find answers to the questions you’re most interested in.
FQA
What is Keyguru and how does it work?
With Keyguru, you can create a self-service reception that saves both time and money. It allows you to fully automate the process of handing over keys, cards, or access fobs – as well as building entry – without the need for in-person contact.
What products can you use?
Keyguru Boxes
For secure handover of keys, cards, or access fobs.
Gatekeeper Access System
Allows your guests to access hotels, garages, wellness areas, saunas, or sports facilities.
Who is the Keyguru Box suitable for?
You can use it anywhere there is a need to hand over keys, cards, fobs, or any other access credentials. It’s widely used across different industries:
• Corporate fleets and car sharing
• Car rental and shared mobility services
• Hotels, guesthouses, and short-term rentals
• Sports facilities, wellness centres, and leisure complexes
• Property management and residential associations
What are the main benefits of using Keyguru?
24/7 availability
Seamless key and card handovers at any time, day or night.
Reduced labour costs
Less reliance on staff thanks to full automation.
Integrations
Easily connect with hotel and reservation systems.
Security
Every access code is unique, time-limited, and can be updated or revoked at any time in just a few clicks.
Local manufacturing & service
Most issues are resolved remotely thanks to updatable firmware.
If needed, on-site repairs are handled within 48 hours.
Reliable support
Over 93% of our customers have stayed with us since 2020.
Clients value our fast response times and our ability to adapt the product to their needs.
Proven solution
With over 8 years of experience and nearly half a million successful handovers, we’ve refined our system to deliver maximum reliability.
We continuously improve both our software and box design.
How is the Keyguru Box installed?
Installation is quick and straightforward. The box is mounted on a wall and connected to a standard 230V power supply.
A stable internet connection is required (LAN or Wi-Fi; optionally via modem and SIM card).
The Keyguru team provides full support during implementation to ensure the system is fully operational and tailored to your needs.
What types of access codes are available?
Primary code (owner code)
Used by the box owner. This code should not be shared with anyone else.
Secondary code (staff code)
Designed for colleagues or service staff (e.g. cleaning teams).
Both primary and secondary codes can be used repeatedly and long-term.
Client code
Generated individually for each client.
This is a unique, time-limited code that grants access only during specified time windows.
What box sizes are available?
Available sizes depend on current stock. For detailed information, please contact us – we’ll get back to you promptly.
Who returns the keys to the box?
Keys can be returned either by the client or by a staff member (e.g. cleaning personnel) who has their own access code. You can always see exactly who returned the keys based on the code used.
What fits inside a compartment?
Each compartment has the following dimensions:
6 cm (W) × 9 cm (H) × 8.5 cm (D)
It comfortably fits a set of keys, but can be used for other small items as needed.
Larger compartments are available upon request.
How can I order a Keyguru Box rental for my business?
If you’re interested in renting a Keyguru Box, contact us at:
sales@keyguru.cz
We’ll be happy to prepare a custom quote for you.
For direct contacts, please visit the Contact page.
How is the Gatekeeper access system installed?
Installation is quick and simple. Gatekeeper connects to virtually any electric lock. The Keyguru team supports the entire implementation process to ensure everything works perfectly according to your requirements.
Can Keyguru be integrated with my existing reservation system?
Yes, Keyguru supports integration with various hotel and reservation systems to ensure smooth check-in and check-out processes. Custom integrations with your own system can also be arranged.
How is security ensured during key handover?
Keyguru Boxes are designed with security as a top priority. Access is granted only to authorised users via unique codes defined by you.
What are the costs of implementing and running Keyguru?
Costs vary depending on your specific setup and requirements.
Pricing typically includes:
- Installation and delivery
- Hardware
- Software (purchase or subscription model)
- Initial setup fee
For a tailored quote, please contact our team – we’ll be happy to assist.
What references does Keyguru have from existing clients?
Keyguru is used by over 200 businesses – from hotels and wellness centres to car fleets. Clients particularly value cost savings and increased efficiency through automation. You can explore customer testimonials, or we can arrange a visit to a nearby installation.
How can I order Keyguru for my business?
To place an order or request a consultation, simply contact the Keyguru team.
You can choose from several options:
- Contact form
- Online meeting
- Phone: +420 722 994 064
- Email: jan.mraz@keyguru.cz
You’ll be connected with a sales representative who will guide you through everything and prepare a tailored solution, including pricing.
Does Keyguru offer products other than key boxes?
Yes – you can also use our Gatekeeper access system, a smart electronic entry solution for 24/7 building access. It’s suitable for a wide range of industries, not just hospitality.
Do I need to install a special app to use Keyguru software?
No, the software runs in the cloud and is accessible via a web browser.
Can I manage access from my mobile phone?
Yes, the interface is fully optimised for desktop, tablet, and mobile devices.
What happens if a Keyguru device goes offline?
The system stores the most recently synced access codes, so the device continues to function without interruption.
How quickly can I start using Keyguru software?
Immediately – simply log in, set up access, and you’re ready to go.
What is included in the annual software service fee?
The hardware represents the physical device you own.
The software component includes essential services that ensure smooth, secure, and long-term operation:
- Technical support & helpdesk
Access to specialists who respond quickly and assist with any issue - Service and maintenance
Includes both routine maintenance and handling of unexpected situations - Remote management & monitoring
Systems continuously monitor device status and resolve most issues remotely - Continuous software operation
Ensuring availability, security, and system stability - Regular updates & improvements
Ongoing enhancements and new features to meet market and regulatory requirements - Data and operational security
Security updates, encryption, and protection against outages - Scalability
Easily expand with additional boxes or locations - Integrations with other systems
Continuous development of integrations (e.g. PMS, fleet systems) to reduce internal workload - Feature development
Ongoing investment into new functionalities to improve user experience and expand use cases
The monthly software fee is not just a cost — it’s a guarantee of long-term reliability, security, and continuous development. It ensures your system stays up to date and evolves alongside your business needs and industry trends.
Didn’t find your answer?
Whether your question is about sales or technical details, we’ll be happy to assist you personally. Get in touch with us and we’ll find the right solution together.
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