€500
monthly savings
From constant coordination to full automation
No. 34 Apartments, located near the centre of Hradec Králové, were looking for a way to streamline operations and improve the guest experience. Previously, key handovers required a phone call about 30 minutes before arrival – but in reality, guests often called only once they were already at the property. This led to waiting times, stressful late check-ins, and a heavy time burden on staff.
About No. 34 Apartments
No. 34 is a modern apartment house combining luxury design with premium services. Guests enjoy maximum comfort and a personalised experience, including custom-prepared breakfast delivered directly to the apartment.
“Guests often didn’t read the check-in instructions and called only once they were already standing in front of the apartment.
It was very time-consuming, and we didn’t want them to wait.”
1. Challenges
Operations relied heavily on staff presence, which created multiple issues:
- Inflexible check-in
Guests were asked to call 30 minutes before arrival but often didn’t - Stress and urgency
Staff had to rush to the property while guests waited - Late check-ins
Required staff availability even during night hours
2. Solution
To improve efficiency and guest comfort, No. 34 Apartments implemented the Better Hotel system integrated with Keyguru boxes:
- The entire process — from booking to check-in and check-out — is now fully automated
- Guests receive all instructions via email
- Self-service boxes allow check-in anytime without waiting
- Online check-in and communication are handled by Better Hotel
- Contactless key handover is managed via Keyguru boxes
- Building access is handled through the Gatekeeper system
- Guests use one code for everything
3. Results
The new system delivered immediate improvements in both operations and guest satisfaction:
- Significant time savings
Staff no longer need to travel repeatedly for check-ins - Higher guest satisfaction
Check-in ratings increased to 9.1 / 10
Guests value flexibility and convenience - Cost savings
→ approx. €500 per month
(based on ~25 hours saved weekly) - Full automation
Practically unattended operation with full control over the process
“Better Hotel with Keyguru has spoiled us — it does everything for us.
Guests book, receive instructions automatically, complete check-in, and collect keys…
and it saves us a huge amount of work.”
The integration of Better Hotel and Keyguru boxes proved to be the ideal solution for No. 34 Apartments. Operations are now fully automated, saving both time and costs, while guests enjoy a seamless, wait-free check-in experience. This approach represents the future of modern hospitality – efficient, flexible, and completely stress-free.
